Returns are accepted within 30 days of purchase for new, unused items in their original packaging for a refund or exchange. Please contact us at the email address below for instructions before returning an item. Returned items will be carefully inspected before an exchange or refund will be issued. The customer is responsible for all shipping costs required for returns and replacement items, and will be invoiced by email at the time of the return for these expenses.
If requesting a refund, shipping costs will be subtracted from your refund amount, including the free shipping you received at the time of purchase. For example, you purchased a bag for $128 and got free shipping. We spent $10 on shipping to get it to you, then $10 on a return shipping label to get it back to us. You will receive a refund of $108.
To start a return please email us at firstname.lastname@example.org